An automated attendant allows callers to be automatically transferred to the desired extension or department without the intervention of an operator/receptionist.
Call Queuing is a sophisticated system that allows your business to accept more calls, even if you’re not capable of answering them straight away. Deal efficiently with call peaks by placing callers into queue and project a professional image.
The ability to record calls is increasingly essential or regulatory in business. Call recording is the practice of listening to, recording and assessing interactions between staff and callers. This practice is used for staff training and development, customer quality control and liability protection.
Call logging software allows capturing statistics about all call traffic which can then be used for analysis and reporting with call management software.
Computer Telephony Integration
Computer telephony integration, or CTI, is any technology that allows interactions on a telephone and a computer to be integrated or coordinated.
Caller details are displayed as the incoming call is received which removes the need to collect this data manually.
Unified Communications (UC) provides users with ultimate connectivity wherever they happen to be. UC enables the integration of multiple communication services; in turn, this provides a consistent user interface and experience across multiple devices and media types. Ultimately, UC is a gateway to delivering powerful, next generation solutions and that provide mobility, presence, contact capabilities and much more across all the devices an individual may use.
Analogue lines (PSTN) Public Switched Telephone Network deliver telephony through traditional copper wires, offering businesses high quality voice calls and basic telephony functionality
ISDN2 (Integrated Services Digital Network) for standard voice and data, copper wire, delivered over two 64kbit/s channels
ISDN30 (Integrated Services Digital Network) and enjoy voice and data delivered over thirty 64kbit/s channels, minimum live 8 channels.
SIP Trunking (Session Initiation Protocol) SIP Trunking is an onsite telephony solution that connects your existing voice telephone system to the public telephone network, using a broadband line.
VoIP (Voice over Internet Protocol) sends voice information over an internet service.
VoIP is much more than just a different type of telephone line though; there are many benefits, and some cautions, that come with this type of service.
ADSL (Asymmetric Digital Subscriber Line) delivered over an analogue phone line and is an entry-level business Broadband.
Annex M is a fast ADSL2 broadband service that pushes the boundaries of traditional ADSL broadband.
Fibre Optic Broadband
Fibre optic broadband comes in two variants, fibre-to-the-cabinet (FTTC) and fibre-to-the-premises (FTTP).
Ethernet in the first mile (EFM) uses the Ethernet protocol to carry the Internet over standard copper wires.
EFM, with speeds up to 35Mbps, is a low cost alternative for a Leased line.
A leased line is a dedicated high performance network connection between provider and customer. Available over ADSL, ethernet of fibre, leased lines are not subject to cabling.
MPLS (Multiprotocol Label Switching) Network
MPLS is a Wide Area Networking service that offers a reliable and cost effective way to connect your office locations, remote and mobile workers on one secure private network wherever they are located.
Bonded 4G delivers business broadband via a single, high-speed, secure and stable data connection to the internet over the 4G (mobile) network.
Why People Choose Us
With specialist experience in Education, Healthcare and SMB our main areas of consultation are:
• Helping business improve their communications
• Reducing costs
• Dramatically improving service levels and response times.
• Relieving the many pressures on front line staff.
• Increasing efficiency and productivity in various ways.
• Revolutionising message handling and internal communication.
• Improving the safety and security of staff and visitors
We assess how businesses with limited time or resources can make the best use of technology by providing truly independent and unbiased advice.
Bespoke, Managed Solutions
We strive to maintain a close working relationship with all our customers to understand their immediate and changing needs and how we can evolve to improve the service and solutions we offer. We understand that regardless of the size or nature of any organization, customer’s key requirements remain the same:
• Exceptional Customer Support
• Robust Connectivity
• Competitive Commercials
• Accurate, Transparent and User Friendly Billing Information
• Access to Improved Commercials throughout the Term of the Contract
• Proactive Account Management
We have a great team of professionals committed to ensuring we hold true to delivering all the above.